Since 1963, your friends and neighbors have counted on Hetter's no-nonsense, honest approach to your heating & cooling needs. Our service techs are NATE certified — meaning they have achieved the highest certification in the industry. The NATE certification is a grueling 3-hour test that requires months of study preparation even for the most experienced technician. What this means to you — our customer — is not only the most reliable evaluation of your specific service problem in the region, but reduced diagnostic time.
Hetter's commitment to constantly updating our employee's training is directly reflected in our customer satisfaction surveys. You name the third party evaluator – Angie’s List (Super Service Award winner every year since 2001), Trane (98.5% Customer Satisfaction on ALL service calls ran in 2012), Better Business Bureau (A+ rating) – Hetter shines.. What this should indicate to you is our customers trust us and so can you.
While we are a factory authorized service center for Trane, we provide service for all makes and models. Our service technicians are instructed to diagnose your problem and give you a professional opinion as to your best course of action.
Our service fleet utilizes the latest diagnostic technologies to quickly and efficiently determine the nature of your service problem. Our technicians are not only fully trained and EPA certified, but at Hetter Heating & Cooling we have taken another step: ALL SERVICE TECHS HAVE PASSED A NATIONAL BACKGROUND SCREEN. To you, the homeowner and our valued customer, that should mean peace of mind.
We pride ourselves on responding quickly to those most in need - NO HEAT or NO COOL. For emergency repairs, we're available 24 hours a day, seven days a week.
A big part of service is maintenance. A big part of service is maintenance. Like an automobile, your HVAC equipment needs to be maintained for safety, efficiency and longevity. Hetter Heating & Cooling offers the most thorough & comprehensive maintenance check in central Ohio. Check out our Maintenance Agreement page for more information.
"I am very impressed with Rick, your Product Specialist, and the young men who installed a Trane furnace / air conditioner in my condo. Workers like this should be complimented for their courteousness, as well as their consideration in trying to keep my carpet clean - which they covered. I appreciate their good ethics and will highly recommend Hetter Heating & Cooling" Helen - Upper Arlington
