Heating, cooling and beyond
"I turned to Hetter to diagnose and repair issues from a different company's installation of our Trane furnace & air conditioner. There is a night and day difference between working with Hetter Heating & Cooling versus other HVAC companies. They are honest and professional, and they are experts at what they do. I worked with Walt who is in sales and also did installation work previously - he knows the equipment inside and out and I am grateful to work with him. Columbus is lucky to have a company like this. Hetter is the company you should start with."
"Positive: Punctuality, Quality, Responsiveness, Value
Just had our new furnace installed by Scott and Rick and couldn't be happier! Had a great experience overall! We were very impressed by the care that was taken to protect our floors."
"Positive: Professionalism, Punctuality, Quality, Responsiveness, Value.
We have been working with Hetter for several years and they have always been responsive and customer service oriented.
Rick Hoffman, their technician has been responsible for our service calls for several years. Always efficient, on time, friendly and knowledgeable! Our golden retrievers think he is the bomb!
They are always happy to see Him :)"
"Lance visited my home today to do a routine annual inspection before the winter weather sets in. He discovered a potential safety issue near my furnace. Some plastic supports for a long copper water pipe leading to my water meter had broken. This caused the pipe to hang down and rest upon the gas line in two places. Lance was kind enough to replace the supports with materials that I had at home. He chose to take the extra time, which was only a few minutes, to fix a potential hazard. It makes me feel confident in Hetter and especially in Lance, that technicians are vigilant for potential safety hazards when they provide service."
"The installation went great on Friday: Rick & Zac were great. All the new lines that were run (refrigerant lines & exhaust pipes) look great, and they were efficient and clean in the set-up. And they discovered that there were somehow a broom and a trash can lid at the bottom of our return duct, which had never been opened up since we moved in. So that was a comical surprise. Really, we couldn't have asked for a better experience all-around with your company."
"We moved to Columbus over two years ago and have had many service industry technicians in our home over that time. I can count on one hand those that have given me really good service. I'm emailing to tell you that my technician Chuck is definitely on that list. Chuck was professional from his courtesy reminder call to his final goodbye handshake. He educated me on the unique qualities of each of our three furnaces, and it is clear to me that he's an expert in his field. Thank you Hetter Heating & Cooling and Chuck for a great experience, and for giving me superior customer service."
"Thank you for the follow up call last week. Your guys did great work and we are very happy for everything you did. I have recommended you a couple of times already. I hope you get lots of business from referrals. Thank you !"
"I was extremely impressed with your solution to my furnace problem earlier this March. Called you at 8AM and had a new furnace operating by 4pm same day. That's what I call great customer service. Thanks again to the whole Hetter Team!"
"We would like to thank everyone involved in the replacement of our HVAC system from Hetter Heating & Cooling. Our old system failed causing water damage to our upper floor. Your sales rep came out very quickly, discussed the options and put together several quotes in 24 hours. We were especially happy that it was still possible to install a 2-part system like old one - air exchanger in the attic - as this is a very efficient low cost system to run.
The highest marks go to the installation team - Rick, Jerod & Scott. They were very professional, and worked extremely hard to adapt some of the old infrastructure to the new system. My 110-year-old Clintonville home now has a clean, quiet, efficient Trane variable speed fan. The warranty and energy credits were clearly explained to us and the AEP energy auditor came to the house promptly and gave us the completed paperwork for one of our rebates. Not enough stars to rank this excellent experience!
Thank you again!"
"I wanted to let the management team know how pleased I was with the service that Arragone provided my family on Saturday. He exceeded our expectations for the level of service and quality and workmanship, and exuded your advertised family approach. Kudos also to James who was able to bring the part we needed to get the furnace fixed that day, so that my family did not have to endure two days of cold while the part was being ordered. James also demonstrated the same characteristics that earn our trust and future business. You are doing a great job hiring and training your employees to earn lifetime customers!"
"Thanks for the nice phone message you left.
The installation went great! You have a really nice group of installers - they were all very pleasant and nice and very professional. I appreciated that the guys have obviously done plenty of jobs in old houses and knew exactly what to do in ours. They snaked the intake and exhaust pipes so I lost no storage space. Everything they did looks nice and neat, and they left the basement clean & tidy. Rick was very good in explaining how everything worked and educating me on the settings to use so that I get the most comfortable and efficient results. Thank you, thank you, thank you !
We are really happy with the two-stage variable speed furnace. The air temperature seems much more uniform throughout the house. Even our back addition, which is over a crawl space and used to be chilly, is MUCH warmer now. And I can tell that the humidifier makes the indoor air much more pleasant.
I mailed the comment card to Trane - I gave you the highest ratings on everything and put a nice comment on the bottom!
Thanks again for everything,"
"Steve & I send you our thanks for your and Hetter Heating & Cooling's assistance with our AC challenge this week. It was a team effort all of you went to on this. I don't know if it is a reflection of the health of the heat pump but it cooled the house to the set temperature of 75 from 91 degrees by 7PM. The system was operational around 2PM. James warned it might take all night to do that. Excellent. I continue to appreciate especially James. He is almost part of our family-has been coming here 15 years. He is great to have around, a solid worker and has given us many ideas for how to get the best out of our systems. I am sure you appreciate him as well. You have a great company and I appreciate your continued work with us. We are cool and happy!!"
"I just wanted to THANK YOU again for your help & flexibility with scheduling the appointment this week. I also wanted to let you know how great Chuck was this morning. He was friendly and helpful in explaining what he was checking out and provided me with information on maintaining our system better. I really appreciated his patience in explaining the details of our system and how to use and adjust it as needed. I am a very satisfied customer, thanks to Chuck. Thanks again."
"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"
"Sorry for the delay in getting back to you, but I just wanted to let you know that our furnace has been working great! Your company was very easy to work with and we will definitely recommend you to anyone we know who is looking. Thanks again!"
09/30/2024
This past summer Trane announced its successful completion of the Residential Cold Climate Heat Pump (CCHP) Technology Challenge. The Trane prototype - installed in Boise, Idaho two winters ago - delivered the homeowner 15 - 20% energy savings while only relying on its backup electric heat strip 10% of the time. The prototype has been rel...
Read more05/31/2024
R-454B refrigerant - which comes with a low GWP (Global Warming Potential) - hits the market nationwide this fall. All air conditioners and heat pumps manufactured since 2010 feature R-410A refrigerant which has a GWP of 2088. The new R-454B refrigerant has a GWP of 467. The US Environmental Protection Agency announced in December that it...
Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is SO proud to be a two time winner of the BBB’s Torch Award for business ethics. We feature on this very web page above our 2022 Best of the Best video — an exclusive recognition from an unsolicited consumer advocacy group. Please check out the video & check out our record for yourself. We are committed — with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Most Hetter service & installation technicians have passed the NATE certification exam at least once. Our technical staff is the pride of our company.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
