"John - I've just written what I think will be the best review you've ever had at Angies List - and you and your employees have EARNED it! I'll see if I'm able to past a bit of it below: I can't imagine a better HVAC and water heater company than Hetter. We've used Hetter for years for our furnace/AC work, and their work today on replacing a water heater was as excellent as their earlier service. First of all, Hetter has professional, knowledgeable, polite and friendly employees. Technicians Lance and Chuck first tried to see if the old water heater could be saved, searching for all the least-costly repairs that would get it working. A replacement was called for, and they let us make a decision. They worked quietly and efficiently, and answered every question we had. They even provided maintenance advice that will save us money down the road. If I owned a company, I'd want to manage it as John Hetterscheidt manages Hetter, hiring and keeping excellent employees that make customers feel glad they chose Hetter. I give Hetter the highest recommendation possible, and recommend Hetter to all my family and friends."
"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."
"Hello, My husband Fritz and myself would like to give a big kudos to Lance who came to look at the furnace this morning! We feel so comfortable with this service as he quickly assessed potential areas that could be a problem, as well as showed us what to look for if the same problem occurs again. Great customer service from him and we will definitely request him should we need service again!"
"We were very pleased with Jason & Jerod during our installation Thursday. I posted this on the Linworth neighborhood website and see that two others have responded with similiar praise. Love a cool house! And the men were exceptionally helpful in teaching us about the new system. Thanks again."
"Jeff & I wanted to personally thank you for the way you took care of our recent problem with our Trane air conditioner. We were so thrilled with the efficiency in which you handled the problem with the compressor and for replacing this under warranty. We just wanted to let you know that we appreciate this so much. We didn't want this to go unnoticed. We also wanted to thank you for the wonderful employees that work at Hetter Heating & Air Conditioning. James has been out many times to our house and is always very pleasant, knowledgeable, efficient, friendly and prompt. Again, thank you for prioritizing customer service and valuing us as loyal customers. We will continue to sing your praises and refer as many clients to you as possible. Hope this letter finds you and your family doing well and enjoying this summer."
"Thanks so much for your help and expertise in getting our heating & cooling system installed. Roy and I are very pleased with the Trane system, AC and the water heater. Adam & Jason did a great job installing the AC, furnace and water heater. On a very hot day, they had the AC unit up and running by early afternoon. It was a pleasure to work with them. They took time to explain how each unit works and answered our questions. We will definitely recommend Hetter to our friends and neighbors. Thanks again."
"My wife and I just wanted to tell you how happy we are with the new Trane heating and cooling system that you installed at our house recently. We were impressed with the high level of professionalism that your employees displayed and we are very happy with the quality and value of the Trane products. We will not hesitate to recommend you to anyone needing your services. It is very clear why Angie's List has given you such high marks for eight consecutive years."
"Sorry for the delay in getting back to you, but I just wanted to let you know that our furnace has been working great! Your company was very easy to work with and we will definitely recommend you to anyone we know who is looking. Thanks again!"
"I just wanted to convey my WARMEST gratitude for the incredible work you've done. Jason spent the better part of 6 hours at our house, both inside (34 degrees) and outside (-5), working to ensure that my wife and I could withstand this brutal winter. Kevin left and came back with space heaters to make it just that much more tolerable, and I can't thank you both enough. I will be recommending you to all my friends, and will be sure to write a glowing review on Yelp. No need to call me or respond, but please accept our sincerest gratitude for the great work you've done for us. Thank you !"
"....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
"Thanks so much for your professional efforts and, again, of the three companies I have contacted, I am very pleased with my choice to call Hetter. Please let Chuck (and Chuck's direct report) know what a professional first impression of the company he made on this customer. Also, I will definitely save you a mimosa seedling as they establish their roots over the next two months."
"Brian was very helpful, showed me the part that went bad, and explained to me why. Thank you for getting to my house so quickly."
"We love the unit. It does just exactly what we had hoped it would do which is really cool that kitchen off. It does a great job. Thank you very much. Arragone & David did a fantastic job. They were very thoughtful & polite. Everything worked out really good."
"As I relax in my toasty warm home, I am reminded of you and the installers at Hetter. I decided to send you a quick note of thanks and the awesome installers Jason & Leonard. I am soooo happy with my new Tempstar furnace. How lucky of me to stumble onto Hetter!! When I contacted you I was in the infancy of furnace shopping, who knew 2 days later Jason & Leonard would be installing my new furnace! You were so professional and knowledgeable as to what I needed (and I don't have much faith in sales people). You redeemed the sales profession to me and your installers - WOW!!! I should have been recording every word Jason spoke! The guy is brilliant. I told him I hoped he would be returning to install my central air this summer. You know, I still run to the basement just to look at my new furnace! Crazy right?? Anyway, I sing your praises and will use Hetter for my A/C this summer and will pass on to my social circle what a great, great company you are. Thank you again so very much. I wish Hetter all the success possible!"
According to the Farmers Almanac, we should all brace for a hotter than normal summer coming up with the hottest periods forecast to be in late June & August. April & May, say the farmers, will be cooler and drier than normal. In HVAC, that means the perfect time is now to replace an AC you know needs replaced. Hetter (and most dealers) o...Read more
The US Department of Energy has renewed the federal tax credit for the installation of qualifying HVAC equipment through December 31, 2016. The DOE has even gone so far as to make the credit - up to $500 - retroactive to January 1, 2015. Gas furnaces installed in 2015 or to be installed in 2016 that attain 95% AFUE or above qualify as do ...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fifteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.