"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
Barbara - Clintonville
"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."
Kathy - Better Business Bureau
"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
Jeff - Clintonville
"We had used a company for servicing which was much larger and 45 minutes away. I never knew who was coming to service our equipment and wanted a closer, smaller company. Hetter Heating & Cooling fulfills this need - their installation process and personnel was outstanding and I am about to contact them again for an estimate on our second furnace and air conditioner."
Joyce - Upper Arlington
"My wife was home at the time of the installation and she said they were very friendly and polite. They offered multiple times to answer any questions and offered to show her how everything works. The work was completed in a reasonable amount of time. I didn't deal with the people installing the unit, but my wife was pleased so I was too. Rick answered all the questions that I had at the time of the quote, but didn't stay too long and waste my time with useless information, which I appreciated. I would and already have recommended Hetter to a friend."
Nathan - Galloway
"Many thanks for getting the furnace in so quickly. It has been a blessing to me to have such wonderful angels surrounding me to be there in time of need....Also, the men that put in the furnace were complete gentlemen, very nice and professional."
Renee - Columbus
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
Jessica - West side
"Rick & John were well trained by their father, who was a friend of ours and serviced our appliances for us. They followed in his footsteps of doing the best service possible at a fair price. The installers were very nice and friendly also. The did their jobs very well and finished all work neatly. They knew their work well and the finished installation showed this. Great crew !"
Ed - Hilliard
"John - I've just written what I think will be the best review you've ever had at Angies List - and you and your employees have EARNED it! I'll see if I'm able to past a bit of it below: I can't imagine a better HVAC and water heater company than Hetter. We've used Hetter for years for our furnace/AC work, and their work today on replacing a water heater was as excellent as their earlier service. First of all, Hetter has professional, knowledgeable, polite and friendly employees. Technicians Lance and Chuck first tried to see if the old water heater could be saved, searching for all the least-costly repairs that would get it working. A replacement was called for, and they let us make a decision. They worked quietly and efficiently, and answered every question we had. They even provided maintenance advice that will save us money down the road. If I owned a company, I'd want to manage it as John Hetterscheidt manages Hetter, hiring and keeping excellent employees that make customers feel glad they chose Hetter. I give Hetter the highest recommendation possible, and recommend Hetter to all my family and friends."
John - Worthington
"I just wanted to let you know the great job Hetter Heating & Cooling did installing my new Trane furnace and air conditioner. Thank you for taking the time to vist me twice in my home and to answer all my questions prior to installation, including coming up with a solution for the hot water tank so that it was up to code. I also appreciate the thorough job that Matt and Walt did in actually installing the furnace and air conditioner. The fellows discovered some problems with the original ductwork and literally put in extra hours to correct the situation so that everything was up to code and the new furnace would work efficiently. They were neat and did a great job of cleanup afterwards. They were also mannerly, and I had no qualms about leaving my 80 years + mother in the house with them while they worked when I had to run some errands. Even my husband, who is a man of few words, was impressed with their work. As a homeowner, I only wish there were more companies out there like Hetter Heating & Cooling."
Leslye - West side
"Hello: I wanted to let you know that the Columbus City Inspector was here to examine the installation of my new water heater. Of course, the installation passed with flying colors. He kept saying, 'What nice work. Look at the beautiful work. What a nice job.' I would also like to add my compliments re the courtesy and professionalism of the gentleman who installed my water heater. Excellent workmanship and courtesy -- an unbeatable combination. Kudos! "
Annie - Columbus
"Good Morning Rick - I would like to thank you, Adam and Ric. This experience of replacing my furnace and AC has been more enjoyable and less painful then I originally thought it would be and I have no doubt that it was because the three of you. Just a note to verify that I did go with the correct AC. We started off with the temp set at 75 and the fan in the ON position and my wife actually wanted the temp bump up. We have found our comfort zone with the temp set at 76 and the fan in the ON position. As I told Adam and Ric as they left, I probably still have 4 or 5 years on my water heater but you will definitely be the first people I call when its time to replace it. Thanks for the great experience."
Bruce - Hilliard
"I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
Kate - Columbus
"To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
Barbara - Clintonville
"This past week a 3 man team from your company installed a new furnace and A/C at my home.
I was greatly impressed by their workmanship, courtesy and work ethic. They worked together as a smooth, united team.
Thanks for sending such a good team."
Lois - Whitehall
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Honeywell VisionPro 8000 thermostat can help your second floor
Our industry is in the midst of a wild thermostat roll-out phase that has been going on now for at least three years. As a consumer, too many options can be confusing. It really comes down to what you are looking for. If you have a problem with your second floor getting too hot or too cold in the middle of the night, installing the Honeywell VisionPro 8000 thermostat with a portable comfort control (hand held remote) is a relatively inexpensive way to help mitigate that isuue. Honeywell recently upgraded its VisionPro 8000 which can now include a portable comfort control that actually senses the temperature of the room it is in. This same thermostat also comes with year-round humidity control and can include remote access from your smartphone. For our fall VisionPro 8000 special, visit or ...
Sweeping changes to affect entire water heater industry coming in 2015
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