"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
David & Rodnea - Clintonville
"My wife was home at the time of the installation and she said they were very friendly and polite. They offered multiple times to answer any questions and offered to show her how everything works. The work was completed in a reasonable amount of time. I didn't deal with the people installing the unit, but my wife was pleased so I was too. Rick answered all the questions that I had at the time of the quote, but didn't stay too long and waste my time with useless information, which I appreciated. I would and already have recommended Hetter to a friend."
Nathan - Galloway
"I wanted to convey my appreciation for the tremendous service with the installation of the furnace a couple of weekends ago. The technicians were very professional and pleasant and performed the installation in a very timely manner."
Chris - Upper Arlington
"Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
They should be recognized for their excellent work!
Jennifer - Upper Arlington
"Our furnace was installed yesterday and we are looking forward to a toasty winter in our home! I wanted to pass along our appreciation for the outstanding job that Rick & Jason did on the install. As you anticipated, they came up with an alternative exhaust route by re-routing some of the interior ductwork. The location of the exterior pipes is perfect - hidden directly behind the bush and it did not require the fresh air intake to be re-routed. They were very professional, explained everything and took measures to protect the floors, etc. Please pass along our thanks and note their job well done. Thank you and we look forward to continuing our relationship with Hetter !"
Jodi - Upper Arlington
"Just wanted to take an opportunity to thank you and everyone else for the job that was done on the furnace & AC install. Every single person involved was extremely professional from the plumber you recommended to the installation guys that showed up. This has been by far our best customer service experience since moving to Ohio. Please thank everyone for us and keep up the great work and we'll certainly tell all our neighbors/co-workers what a great job you all did."
Jason - Columbus
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
Jim & Linda - Worthington
"Hi Rick. I want to thank you again for taking the time to meet with Joe and I so quickly and especially for your professionalism and detailed information provided. As I mentioned in our meeting, in addition to checking Angie's List, your website is one of the reasons I called Hetter and the packet you gave us while you were here was very well put together also. The information provided on both the website and in your information packet were leaps above other companies. We also really appreciated your thoughtfulness in providing us with space heaters - they made a difference!
The installation went very smoothly and Matt and Walt were also very professional and pleasant. Additionally, they went above and beyond in removing old components of the hot tub equipment and I'd really like to send them a note. Can you please verify both of their last names? I appreciate it.
The system is working great - the only real problem we have is getting used to not hearing it! We couldn't be more pleased with the whole experience. We are very conscious of quality and presence and Hetter gave us the vibe and value we needed. Please pass along our thanks to John as well.
If there is anything further that you need from us, don't hesitate to call. Otherwise, thanks again and best regards. "
Elizabeth & Joe - Bexley
"Following up on your phone message: the furnace is working very well. The men who installed it were very nice and professional. I also thought you were very nice when you came to help us determine what furnace to purchase. You werent pushy but offered good information. We are looking forward to continued relationship with your company."
Cynthia - Upper Arlington
"Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
Bernard - Galloway
"OUTSTANDING! The installation of our new Trane furnace and air conditioning system is complete and it's a great job! As promised, the crew showed up on-time...they were careful with our floors, doors and walls...and the installation was a first rate job. I'm sure no one, no other company, could have done better. From the beginning, this was a tremendous experience. Everyone I talked with was courteous, helpful and honest. Thanks again, for the great job and the great service."
John - Upper Arlington
"I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
Kate - Columbus
"John - I've just written what I think will be the best review you've ever had at Angies List - and you and your employees have EARNED it! I'll see if I'm able to past a bit of it below: I can't imagine a better HVAC and water heater company than Hetter. We've used Hetter for years for our furnace/AC work, and their work today on replacing a water heater was as excellent as their earlier service. First of all, Hetter has professional, knowledgeable, polite and friendly employees. Technicians Lance and Chuck first tried to see if the old water heater could be saved, searching for all the least-costly repairs that would get it working. A replacement was called for, and they let us make a decision. They worked quietly and efficiently, and answered every question we had. They even provided maintenance advice that will save us money down the road. If I owned a company, I'd want to manage it as John Hetterscheidt manages Hetter, hiring and keeping excellent employees that make customers feel glad they chose Hetter. I give Hetter the highest recommendation possible, and recommend Hetter to all my family and friends."
John - Worthington
"We love the unit. It does just exactly what we had hoped it would do which is really cool that kitchen off. It does a great job. Thank you very much. Arragone & David did a fantastic job. They were very thoughtful & polite. Everything worked out really good."
Jim - Plain City
"I am sending this e-mail to Hetter Heating to let you know that I was once again impressed with the way the company conducts business. The technician that came to our house today was Chuck. Chuck was very professional and courteous. He conducted a fall check up on my furnace. He cleaned the flame sensor and burners, checked the manifold gas pressure, checked the amps on the inducer motor, checked the blower motor amps, and made sure the Aprilaire humidifier was working properly. He even answered a few of my questions on my dual gas water heating tanks. I cannot compliment Chuck and Hetter Heating enough! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating - I will definitely continue to use your services and will be recommending you to all my friends and neighbors."
Fred - Dublin
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fourteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
New efficiency standards for heat pumps now in place
A new national efficiency standard for heat pumps is now in effect. As of January 1, 2015, all split system heat pumps installed in the US need to reach at least 14 SEER (cooling) and 8.2 HSPF (heating). The US Department of Energy is allowing manufacturers to exhaust existing 13 SEER heat pump inventory up until mid 2016. Most local HVAC distributors however will not be stocking 13 SEER units. Homeowners will incur a price increase if they choose to install a minimum efficient heat pump system. Interestingly this new efficiency is very close to the minimum efficiency required to qualify for AEPs cash rebate program - 14.5 SEER and 8.5 HSPF. If you have any questions on the Department of Energys new efficiency standards, please feel free to contact our sales office at (614) 784-9200....
Honeywell VisionPro 8000 thermostat can help your second floor
Our industry is in the midst of a wild thermostat roll-out phase that has been going on now for at least three years. As a consumer, too many options can be confusing. It really comes down to what you are looking for. If you have a problem with your second floor getting too hot or too cold in the middle of the night, installing the Honeywell VisionPro 8000 thermostat with a portable comfort control (hand held remote) is a relatively inexpensive way to help mitigate that isuue. Honeywell recently upgraded its VisionPro 8000 which can now include a portable comfort control that actually senses the temperature of the room it is in. This same thermostat also comes with year-round humidity control and can include remote access from your smartphone. For our fall VisionPro 8000 special, visit or ...