HEATING, COOLING AND BEYOND
Hetter Heating Employees Frequently Asked Questions Why Hetter is Better? Contact Us
4780 KENNY ROAD, COLUMBUS, OHIO 43220 : (614) 784-9200
  • "....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
    Steve - Powell

  • "Following up on your phone message: the furnace is working very well. The men who installed it were very nice and professional. I also thought you were very nice when you came to help us determine what furnace to purchase. You werent pushy but offered good information. We are looking forward to continued relationship with your company."
    Cynthia - Upper Arlington

  • "Just wanted to take an opportunity to thank you and everyone else for the job that was done on the furnace & AC install. Every single person involved was extremely professional from the plumber you recommended to the installation guys that showed up. This has been by far our best customer service experience since moving to Ohio. Please thank everyone for us and keep up the great work and we'll certainly tell all our neighbors/co-workers what a great job you all did."
    Jason - Columbus

  • "Rick & John were well trained by their father, who was a friend of ours and serviced our appliances for us. They followed in his footsteps of doing the best service possible at a fair price. The installers were very nice and friendly also. The did their jobs very well and finished all work neatly. They knew their work well and the finished installation showed this. Great crew !"
    Ed - Hilliard

  • "Dear Hetter Heating,
    This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companies…to help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."
    Keith - Westerville

  • "Hetter Heating & Cooling restored my faith and trust in a local business. There is still good, honest people in America."
    James - Westerville

  • "Both Wally & Matt were terrific. They were very pleasant and respectful of our home. They seemed to take pride in not only doing the job, but making sure it was a good experience for us. It's just a basement, but they went the extra mile to make it a very professional looking job and actually made the connection with our water heater better and screwed in some clips on the pipe running to the sump pump so we wouldnt keep kicking it around ! Thanks again. Its nice when spending almost five grand is a pleasant experience !"
    Starlett - Grove City

  • "We have always been pleased with the technicians at Hetter - they're friendly, prompt, efficient and very capable."
    Don & JoAnn - Worthington

  • "Just a note to say thank you to everyone that has been to my home. You guys all made this a great experience as every one of you were very kind, nice & just enjoyable."
    Mamie - UA

  • "Hello: I wanted to let you know that the Columbus City Inspector was here to examine the installation of my new water heater. Of course, the installation passed with flying colors. He kept saying, 'What nice work. Look at the beautiful work. What a nice job.' I would also like to add my compliments re the courtesy and professionalism of the gentleman who installed my water heater. Excellent workmanship and courtesy -- an unbeatable combination. Kudos! "
    Annie - Columbus

  • "We wanted to thank all of the people at Hetter Heating & Cooling for all of their help with the purchase and installation of our new furnace. Purchasing our new furnace from Hetter Heating & Cooling has been one of the best decisions we have ever made!!! To say that Hetter went above and beyond doesn't seem to do justice to the added benefits of working with Hetter. We love our new furnace and Humidifier! We really appreciate the additional information about the energy audits that Hetter provided to us. We had the energy audits performed by Columbia Gas and American Electric Power. We implemented the recommendations from the energy audits and we were eligible for rebates that covered all of the improvements. After installing the furnace and completing the energy audits, our electric costs have reduced by 30-40% from the previous year!"
    Jim & Patti - Westerville

  • "I just wanted to convey my WARMEST gratitude for the incredible work you've done. Jason spent the better part of 6 hours at our house, both inside (34 degrees) and outside (-5), working to ensure that my wife and I could withstand this brutal winter. Kevin left and came back with space heaters to make it just that much more tolerable, and I can't thank you both enough. I will be recommending you to all my friends, and will be sure to write a glowing review on Yelp. No need to call me or respond, but please accept our sincerest gratitude for the great work you've done for us. Thank you !"
    Ben - Short North

  • "To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
    Barbara - Clintonville

  • "Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
    John - Worthington

  • "We have been very pleased with your service and attention to detail and just your flexibility and willingness to work with us. Adam & Rick did a great job, were very friendly, and did not hesitate to offer information and explain what they were doing. I can honestly say this has been one of, if not the best contracting experiences we have had. We will not hesitate to recommend your company to our friends and neighbors."
    Scott - Powell

WHY HETTER IS BETTER?


SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fourteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.

VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.

COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.

WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.

SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.

RECENT NEWS

Expect your electric bill to go up this summer
05/08/2015

AEP Ohio has been on a path the past several years to sell off its power plants and become a middle man distributor that delivers electricity to you. The plan - which is expected to be complete this summer - is to allow AEP Ohio customers to seek the lowest price in an open market from electric suppliers who compete against each other through periodic auctions. These auctions are overseen by the PUCO. How does that affect your bill? In the long run, the natural conclusion would be this is good for the consumer...and it hopefully will be. In the short run, however, your electric bill is still up. Why? Since AEP Ohio is now a distributor of electricity and not a supplier, off-peak discounts have been discontinued as has special rates for customers who use less kilowatt-hours than a specified...

Hot Water Tanks are now more expensive
04/10/2015

On April 16, 2015 the new higher energy efficiency ratings on virtually all residential gas, electric & oil water heaters took effect as mandated by the National Appliance Energy Conservation Act (NAECA). For consumers this means a significant increase in price. We are seeing - in some cases - up to a 40% increase. Also, the size of the new tanks - especially the diameter - may be larger. Due to mandates, gas water heaters may require additional insulation and will be required to incorporate electronic ignition among other changes. In most cases, according to Bradford Whites website, the new products will differ only slightly in size and therefore will easily replace the majority of existing products. Homeowners whose hot water heaters currently fit in a tight space may be faced with an ex...


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