"We had used a company for servicing which was much larger and 45 minutes away. I never knew who was coming to service our equipment and wanted a closer, smaller company. Hetter Heating & Cooling fulfills this need - their installation process and personnel was outstanding and I am about to contact them again for an estimate on our second furnace and air conditioner."
"I just returned from out of town and am catching up on e-mails. I was very happy with the way Hetter performed the installation - they were very considerate, and did a clean, neat job. Rick followed up with calls, and the furnace has been very efficient. I even noticed a decrease in my electric bill. As for the AC, Hetter came out over a week ago to test the system and make sure it was ready for the summer. It seemed quiet to me. If you choose Hetter, I hope you enjoy your experience with them, as well as their Trane product, as much as I do."
"My name is Sandra C. and I had a real problem with my air conditioner in my home on June 30. I had another company come into my home and in 90 degree heat they put a unit in my home. I wasn't very happy with it as it never cooled my home. My son came home from out of town and he called them to come fix it. After three days with men coming to my home he told them to come and remove the unit. They did a very bad job. He called Trane and we got your company. I can't praise your men enough. They were very professional and very nice. They promised myself and my family we'd be happy with the service and this is to let your company know just how right they were. I'd like to say THANK YOU to Walt and Kevin. They were GREAT. I will recommend your company to all my friends. Again I say GOD BLESS YOU ALL."
"I wanted to give you and your team of techs kudos. I've already met several of your team and like them all. I am very happy with the service I've been given. Everyone is kind, eager to problem solve and work hard (to) get us comfortable. I can't tell you how valuable it is to me to have a team I can trust with a very important part of our lives!"
"I am very impressed with Rick, your Product Specialist, and the young men who installed a Trane furnace / air conditioner in my condo. Workers like this should be complimented for their courteousness, as well as their consideration in trying to keep my carpet clean - which they covered. I appreciate their good ethics and will highly recommend Hetter Heating & Cooling"
"I just wanted to convey my WARMEST gratitude for the incredible work you've done. Jason spent the better part of 6 hours at our house, both inside (34 degrees) and outside (-5), working to ensure that my wife and I could withstand this brutal winter. Kevin left and came back with space heaters to make it just that much more tolerable, and I can't thank you both enough. I will be recommending you to all my friends, and will be sure to write a glowing review on Yelp. No need to call me or respond, but please accept our sincerest gratitude for the great work you've done for us. Thank you !"
"Steve & I send you our thanks for your and Hetter Heating & Cooling's assistance with our AC challenge this week. It was a team effort all of you went to on this. I don't know if it is a reflection of the health of the heat pump but it cooled the house to the set temperature of 75 from 91 degrees by 7PM. The system was operational around 2PM. James warned it might take all night to do that. Excellent. I continue to appreciate especially James. He is almost part of our family-has been coming here 15 years. He is great to have around, a solid worker and has given us many ideas for how to get the best out of our systems. I am sure you appreciate him as well. You have a great company and I appreciate your continued work with us. We are cool and happy!!"
"These guys were very professional, very helpful and did a great job! Got hooked up with them through our home warranty company and they did not disappoint at all!! Thoroughly explained everything to us, walked us through all of our options and were very attentive to our needs. Was told of the least expensive options through top-of-the-line offerings and never felt pressured one way or another. Made us feel like their #1 Customer the entire time. From the initial diagnosis to getting the new furnace installed, it was just over 24 hours! Of course ours went out during the only real cold snap we've had this year, but they even brought us over space heaters for the night to keep us warm. Dealt with several members of their organization and were pleased with their service and the way they spoke to us. Very down-to-earth organization. Shout outs to Rick, Jason and Chuck. All of you were more than helpful and we've told everyone to look you up if they ever have issues. A+++"
"I just wanted to send a thank you for the wonderful service that Jason provided to us on 12-10-13. It was an after hours call and he was professional, knowledgeable and efficient. Thank you for fixing our heat on a very cold day, Jason!!"
"We have always been pleased with the technicians at Hetter - they're friendly, prompt, efficient and very capable."
"I just wanted to take a moment to thank you and your team for the fantastic job that Hetter Heating & Cooling did getting a new furnace in my house during the week between Christmas and New Years ! I was so amazed and pleased that you were able to get this installation scheduled the next day. Your technicians Walt and Kevin are excellent ambassadors for your company! They were both very professional and pleasant! They spent the better part of the day here, completing this installation. As you may recall, it was a very tight space they had to work in and it did not make for an easy installation. They did such a great job! They talked with me at the start of the process, midway through the installation and again when the installation was completed. They explained the details of the work that was going to be done, they explained some issues that I needed to be aware of and address related to air conditioning and explained what I needed to do going forward in the way of care for the new furnace. They answered all of my questions to my satisfaction. And at the end of the day, they left no indicators that they had been there, except for a warm and comfortable house. Again, my thanks ! This entire first experience with Hetter Heating & Cooling was pleasant, professional, stress-free and quite informative for me. You are my HVAC team from this day forward. And I will send any friends, relatives or neighbors with HVAC needs directly to your door! Also, I will get my feedback posted on Angie's List for Hetter before the week is out. You can expect all A's from me!"
"I wanted to convey my appreciation for the tremendous service with the installation of the furnace a couple of weekends ago. The technicians were very professional and pleasant and performed the installation in a very timely manner."
"Anne & I are warm on a cold weekend thanks to your team's extraordinary customer service and professionalism! Starting with Rick - he pulled together the most comprehensive proposal and list of options I have ever seen in less than 24 hours - then somehow managed to pull a great crew together to get our HVAC system installed Friday. Walt & David were terrific - worked hard and did a beautiful job. Anne fell in love with them (Made them cookies - she never makes me cookies!) Please pass on our appreciation to them!
Yes - transitioning toward retirement - I am 68 and have 39 years with Columbia. Cant believe I have been president of COH since 2003. We are so fortunate.
I hope all is well with you and your family - you certainly are running a blue chip company. If you need a reference, don't hesitate to call on me."
"Just wanted to get back to you to let you know (now that I've actually used it a few days) how much I love the Trane furnace that Hetter Heating installed. It's so quiet I hardly know it's running. I'm sure the AC will be great too - although it will be a few months before I let you know about that. The installers - can't recall their names - were great, and took the time to explain everything to me. They did a wonderful job. I really appreciate working with a company that is as professional as Hetter ! I will certainly recommend you highly any chance I get."
"To whom it may concern: I would like to commend your technician Lance. He was recently here to check my furnace for winter. He has always been very professional, polite and neat. He makes sure that I understand if there is a problem and gives me options for correcting or replacing the equipment. Your company is fortunate to have such a competent employee. It is a pleasure to do business with him. P.S. Please be sure to compliment him for me."
Hetter Heating & Cooling is so proud to announce that we have been selected for an unprecedented SECOND time as a recipient of the Torch Award for Ethics from the central Ohio chapter of the Better Business Bureau. Hetter is one of only two companies to win the award twice, having done so for the first time in 2010. EE Ward Moving & Stora...Read more
Earlier this year Trane introduced its first furnace re-design in almost 25 years. The S-series line rolled out to consumers this past February & now its predecessor, the XV95, is completely out of production. Tranes S-series furnace is shorter which allows for a cleaner install; factory specs call for a smaller PVC exhaust pipe so its le...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fifteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.