"I'd been trying to sell my home for five months with no luck. The home has been updated in every way except it had the original electric furnace from 30 years ago. In an effort to meet my deadline on my new home being built I called Hetter and had a new Trane heating/cooling heat pump system installed. The next showing was at 9AM the day after the install and that guy bought my house. I had the opportunity to speak with the home inspector for the buyer and he commented on the Trane system saying that was a huge factor in the sell. Also...your install guys were knowledgeable, polite, professional, and very neat. Chuck insisted that he pick up every piece of dust that he might have caused even though I told him it wasn't necessary. Awesome!"
Dennis - Groveport
"We are extremely happy with our new Trane heating and cooling system that was installed last week. Everyone involved in the installation was friendly, courteous and professional. They took the time to answer our questions and were more than willing to make sure we were satisfied. We would highly recommend Hetter Heating & Cooling. It was a real pleasure to do business with you. Thank you!"
Doug - Clintonville
"Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
John - Worthington
"We had used a company for servicing which was much larger and 45 minutes away. I never knew who was coming to service our equipment and wanted a closer, smaller company. Hetter Heating & Cooling fulfills this need - their installation process and personnel was outstanding and I am about to contact them again for an estimate on our second furnace and air conditioner."
Joyce - Upper Arlington
"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."
Loretta - Worthington
"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."
Kathy - Better Business Bureau
"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
Jeff - Clintonville
"I want to let you know that Chuck did a fabulous job last week when he rescued us just as the January thaw turned into an Arctic blast. We had to call in the evening and Chuck came that same day. Our heat came up quickly, but just for the night (a part was missing) and then Chuck rearranged his following work day to finish the job when it was convenient for us. This guy deserves a bonus!"
Christopher - Clintonville
"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
Barbara - Clintonville
"Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."
Judy & Roger - Lewis Center
"Thanks so much for your professional efforts and, again, of the three companies I have contacted, I am very pleased with my choice to call Hetter. Please let Chuck (and Chuck's direct report) know what a professional first impression of the company he made on this customer. Also, I will definitely save you a mimosa seedling as they establish their roots over the next two months."
Debra - Clintonville
"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."
Dorene - Worthington
"Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
They should be recognized for their excellent work!
Jennifer - Upper Arlington
"Thanks so much for your help and expertise in getting our heating & cooling system installed. Roy and I are very pleased with the Trane system, AC and the water heater. Adam & Jason did a great job installing the AC, furnace and water heater. On a very hot day, they had the AC unit up and running by early afternoon. It was a pleasure to work with them. They took time to explain how each unit works and answered our questions. We will definitely recommend Hetter to our friends and neighbors. Thanks again."
Roy & Helen - Grove City
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
David & Rodnea - Clintonville
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Sweeping changes to affect entire water heater industry coming in 2015
The United States Department of Energy has mandated new & higher energy efficiency ratings on virtually all residential gas, electric, oil & tankless water heaters, completely altering the water heater landscape. These mandates will impact how water heaters are designed, manufactured, distributed and installed. For consumers - the size, especially the diameter of gas water heaters, will increase. This means a significant increase in price for those looking to replace their water heater next year. To accommodate the production of 2015 compliant products, Bradford White is currently in the midst of their largest plant expansion in company history which includes the installation of the most advanced manufacturing equipment. Due to the mandates, gas water heaters may require additional insulat...
Trane introduces its variable speed air conditioner
Trane is not usually the first to market with new technology; however their reputation for what customers really want - reliability - is second to none. This past fall Trane unveiled its new TruComfort line of variable speed air conditioners and heat pumps - the XV20i. This state-of-the-art system delivers precise and efficient comfort by running its compressor at the exact speed needed to keep your home at the ideal temperature, no matter what the conditions are outside. The operating range of the XV20i is greater than that of its competition which means superior humidity removal. Its price is substantially better as well. Trane knows variable speed. They were the first to introduce variable speed in furnaces in the mid 80s. Putting variable speed in the outdoor unit grew from market dema...