"Dear Hetter Heating,
This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companies…to help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."
"OUTSTANDING! The installation of our new Trane furnace and air conditioning system is complete and it's a great job! As promised, the crew showed up on-time...they were careful with our floors, doors and walls...and the installation was a first rate job. I'm sure no one, no other company, could have done better. From the beginning, this was a tremendous experience. Everyone I talked with was courteous, helpful and honest. Thanks again, for the great job and the great service."
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
"I just wanted to take a moment to thank you and your team for the fantastic job that Hetter Heating & Cooling did getting a new furnace in my house during the week between Christmas and New Years ! I was so amazed and pleased that you were able to get this installation scheduled the next day. Your technicians Walt and Kevin are excellent ambassadors for your company! They were both very professional and pleasant! They spent the better part of the day here, completing this installation. As you may recall, it was a very tight space they had to work in and it did not make for an easy installation. They did such a great job! They talked with me at the start of the process, midway through the installation and again when the installation was completed. They explained the details of the work that was going to be done, they explained some issues that I needed to be aware of and address related to air conditioning and explained what I needed to do going forward in the way of care for the new furnace. They answered all of my questions to my satisfaction. And at the end of the day, they left no indicators that they had been there, except for a warm and comfortable house. Again, my thanks ! This entire first experience with Hetter Heating & Cooling was pleasant, professional, stress-free and quite informative for me. You are my HVAC team from this day forward. And I will send any friends, relatives or neighbors with HVAC needs directly to your door! Also, I will get my feedback posted on Angie's List for Hetter before the week is out. You can expect all A's from me!"
"This past week a 3 man team from your company installed a new furnace and A/C at my home.
I was greatly impressed by their workmanship, courtesy and work ethic. They worked together as a smooth, united team.
Thanks for sending such a good team."
"Wanted to let you know the guys were here and did a great job installing the new heat pump. Yes it is as quiet as you indicated. The guys were very knowledgeable about what they were doing, explaining what they were going to do, and answered all of my questions. They showed me how to use the thermostat and brought warmth back into the house. I would say I was lucky and got your A team to do the install in the quiet cold March weather. Give the guys an attaboy from me and if you like it certainly can be posted on your bulletin board. These guys were aces all the way."
"Our gas bill is 40% less this year. The house is warmer, more comfortable, and I no longer worry on these cold nights if the furnace is going to go out."
"We love the unit. It does just exactly what we had hoped it would do which is really cool that kitchen off. It does a great job. Thank you very much. Arragone & David did a fantastic job. They were very thoughtful & polite. Everything worked out really good."
"Both Wally & Matt were terrific. They were very pleasant and respectful of our home. They seemed to take pride in not only doing the job, but making sure it was a good experience for us. It's just a basement, but they went the extra mile to make it a very professional looking job and actually made the connection with our water heater better and screwed in some clips on the pipe running to the sump pump so we wouldnt keep kicking it around ! Thanks again. Its nice when spending almost five grand is a pleasant experience !"
"Hetter Heating & Cooling restored my faith and trust in a local business. There is still good, honest people in America."
"I want to let you know how much I'm enjoying my new heating system - especially this week. We're toasty warm and I no longer feel like we have a cash-fired furnace! Thanks again. It was the least painful $7600 I ever spent."
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
"We were very pleased with Jason & Jerod during our installation Thursday. I posted this on the Linworth neighborhood website and see that two others have responded with similiar praise. Love a cool house! And the men were exceptionally helpful in teaching us about the new system. Thanks again."
"Your service specialist Joe performed my spring inspection today. I must say that he was so impressive! He reviewed the results with me, item by item. You have a real professional on your staff! Then I found out that he is ex-military and a veteran of the Afghanistan War! That helped explain a lot about how he dealt with his job. He's a winner! Congratulations on your hiring choice."
"I'd like to share my review of your installation crew, Wally and Dave. They were outstanding in all phases: They showed up on time; They were considerate of my property. Dave parked his truck in the street rather than risk leaking oil on my concrete drive. I initially offered to have him park in the drive to be closer to the house; They put down throw rugs and runners to protect my carpeting and hardwood floors; They were very neat and meticulous in all their work; They required no supervision on my part (a rarity for me - ask my family!); They added a special program on the thermostat; They gave me time I requested to paint behind the old thermostat before installing the new one; They finished on time; They gave me advice on replacement filters (to order some 30 day throw aways from you); They worked together as a team and showed that they liked their job - and it showed to me and my wife. I'm super happy we chose Hetter."
According to the Farmers Almanac, we should all brace for a hotter than normal summer coming up with the hottest periods forecast to be in late June & August. April & May, say the farmers, will be cooler and drier than normal. In HVAC, that means the perfect time is now to replace an AC you know needs replaced. Hetter (and most dealers) o...Read more
The US Department of Energy has renewed the federal tax credit for the installation of qualifying HVAC equipment through December 31, 2016. The DOE has even gone so far as to make the credit - up to $500 - retroactive to January 1, 2015. Gas furnaces installed in 2015 or to be installed in 2016 that attain 95% AFUE or above qualify as do ...Read more
We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBBâ€™s Torch Award for business ethics. We have won the Angieâ€™s List Super Service Award the last fifteen years in a row. Please check our record. How many companies â€” honestly â€” will ask you to do that? We are committed - with every installation, every service run and every phone call â€” to your complete satisfaction.
At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, weâ€™ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified â€” the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees â€” especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.