"Thanks again for sending a very capable technician to our home. James was thorough and found the problem and fixed it. It's been worth every penny working with your company the last year. Thanks again."
Phil - Powell
"I am very impressed with Rick, your Product Specialist, and the young men who installed a Trane furnace / air conditioner in my condo. Workers like this should be complimented for their courteousness, as well as their consideration in trying to keep my carpet clean - which they covered. I appreciate their good ethics and will highly recommend Hetter Heating & Cooling"
Helen - Upper Arlington
"We have been very pleased with your service and attention to detail and just your flexibility and willingness to work with us. Adam & Rick did a great job, were very friendly, and did not hesitate to offer information and explain what they were doing. I can honestly say this has been one of, if not the best contracting experiences we have had. We will not hesitate to recommend your company to our friends and neighbors."
Scott - Powell
"I want to let you know how much I'm enjoying my new heating system - especially this week. We're toasty warm and I no longer feel like we have a cash-fired furnace! Thanks again. It was the least painful $7600 I ever spent."
Shelley - Clintonville
"Smart, friendly and resourceful: those are the words that first come to my mind when I think of Hetter. Rick figured out our house’s heating and cooling needs, and then proposed consolidating our two climate systems into one thereby giving us a system more efficient and appropriate for our small house. Hetter worked with me when I postponed the installation, and when the day came to start the complicated project which involved extensively rebuilding our ducts to make them work with one system I knew I had made an excellent choice in Hetter. The workers were extremely friendly, tidy, and detail-oriented, and they were always glad to talk about and explain their work. When we need to replace our water heater, we’ll no doubt call Hetter again. "
Amanpal - German Village
"It's a pleasure to let you know how pleased we are with your work in installing our new heating/air conditioning system. We were not looking forward to shopping for this kind of home improvement. You gave us solid, well-informed advice on what would work best. With your help we could choose a furnace that was adequate, but not more than needed. Ann particularly appreciates that you pointed us to an air conditioner that is remarkably quiet. After talking with you, the choice of contractor seemed easy. The installation was pretty much stress-free for us. The crew came on time, and their competence and concentration was a joy to see. They are all professionals who take obvious pride at being good at what they do. They have a healthy respect for their medium - natural gas - which was very reassuring. Finally, we want to give an unqualified recommendation to Hetter Heating & Cooling. The entire transaction was a pleasure, even through writing a check for services that were eminently reasonably-priced. Thanks to all of you."
Ann & John - Clintonville
"Wally and Matt installed my heat pump / furnace yesterday and did a fabulous job! They were professional and personable, and worked non-stop from 9:00 AM to 6:00 PM (except for a short lunch break). I was very impressed!!
Also - though 4 of my cats hid upstairs the whole time, the other 2 were out and about, and the guys were very cognizant of keeping the doors closed. I know that added an extra challenge, and I appreciate it.
They should be recognized for their excellent work!
Jennifer - Upper Arlington
"Lance was courteous, thorough and professional. He suggested installing a surge protector on our air conditioner, and we agreed, so he installed it on the spot after a very knowledgeable (on his part) Q & A session. We know from 11 years of experience with Hetter Co. that their technicians are highly trained, reliable, efficient, dependable and bring integrity to every job. We are very fortunate to be able to count on consistent, excellent service."
David & Rodnea - Clintonville
"Our neighbors had recently used your company to replace both their heating and cooling systems and highly recommended Hetter for the job. The Trane name in addition to a competitive price and special offers made Hetter the right choice."
Judy & Roger - Lewis Center
"My wife was home at the time of the installation and she said they were very friendly and polite. They offered multiple times to answer any questions and offered to show her how everything works. The work was completed in a reasonable amount of time. I didn't deal with the people installing the unit, but my wife was pleased so I was too. Rick answered all the questions that I had at the time of the quote, but didn't stay too long and waste my time with useless information, which I appreciated. I would and already have recommended Hetter to a friend."
Nathan - Galloway
"I just wanted to convey my WARMEST gratitude for the incredible work you've done. Jason spent the better part of 6 hours at our house, both inside (34 degrees) and outside (-5), working to ensure that my wife and I could withstand this brutal winter. Kevin left and came back with space heaters to make it just that much more tolerable, and I can't thank you both enough. I will be recommending you to all my friends, and will be sure to write a glowing review on Yelp. No need to call me or respond, but please accept our sincerest gratitude for the great work you've done for us. Thank you !"
Ben - Short North
"Both Wally & Matt were terrific. They were very pleasant and respectful of our home. They seemed to take pride in not only doing the job, but making sure it was a good experience for us. It's just a basement, but they went the extra mile to make it a very professional looking job and actually made the connection with our water heater better and screwed in some clips on the pipe running to the sump pump so we wouldnt keep kicking it around ! Thanks again. Its nice when spending almost five grand is a pleasant experience !"
Starlett - Grove City
"Good Morning Rick - I would like to thank you, Adam and Ric. This experience of replacing my furnace and AC has been more enjoyable and less painful then I originally thought it would be and I have no doubt that it was because the three of you. Just a note to verify that I did go with the correct AC. We started off with the temp set at 75 and the fan in the ON position and my wife actually wanted the temp bump up. We have found our comfort zone with the temp set at 76 and the fan in the ON position. As I told Adam and Ric as they left, I probably still have 4 or 5 years on my water heater but you will definitely be the first people I call when its time to replace it. Thanks for the great experience."
Bruce - Hilliard
"I'd been trying to sell my home for five months with no luck. The home has been updated in every way except it had the original electric furnace from 30 years ago. In an effort to meet my deadline on my new home being built I called Hetter and had a new Trane heating/cooling heat pump system installed. The next showing was at 9AM the day after the install and that guy bought my house. I had the opportunity to speak with the home inspector for the buyer and he commented on the Trane system saying that was a huge factor in the sell. Also...your install guys were knowledgeable, polite, professional, and very neat. Chuck insisted that he pick up every piece of dust that he might have caused even though I told him it wasn't necessary. Awesome!"
Dennis - Groveport
"I just wanted to take a moment to let you know how pleased I am with the work your company did for me last month on my water tank. When I awoke on October 26th I had a leak in my water tank. Upon calling your office we were able to set up an appointment for later that very day to look at my tank. As expected, the diagnosis was not good on my old tank. Your technician, Chuck, explained things to me and started work immediately. When I returned that evening from work the tank had been replaced and I had hot water. One phone call with fast, reliable service with no unexpected problems...what else can you ask for? Keep up the good work."
Jeff - Clintonville
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBBâ€™s Torch Award for business ethics. We have won the Angieâ€™s List Super Service Award the last twelve years in a row. Please check our record. How many companies â€” honestly â€” will ask you to do that? We are committed - with every installation, every service run and every phone call â€” to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, weâ€™ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Sweeping changes to affect entire water heater industry coming in 2015
The United States Department of Energy has mandated new & higher energy efficiency ratings on virtually all residential gas, electric, oil & tankless water heaters, completely altering the water heater landscape. These mandates will impact how water heaters are designed, manufactured, distributed and installed. For consumers - the size, especially the diameter of gas water heaters, will increase. This means a significant increase in price for those looking to replace their water heater next year. To accommodate the production of 2015 compliant products, Bradford White is currently in the midst of their largest plant expansion in company history which includes the installation of the most advanced manufacturing equipment. Due to the mandates, gas water heaters may require additional insulat...
Trane introduces its variable speed air conditioner
Trane is not usually the first to market with new technology; however their reputation for what customers really want - reliability - is second to none. This past fall Trane unveiled its new TruComfort line of variable speed air conditioners and heat pumps - the XV20i. This state-of-the-art system delivers precise and efficient comfort by running its compressor at the exact speed needed to keep your home at the ideal temperature, no matter what the conditions are outside. The operating range of the XV20i is greater than that of its competition which means superior humidity removal. Its price is substantially better as well. Trane knows variable speed. They were the first to introduce variable speed in furnaces in the mid 80s. Putting variable speed in the outdoor unit grew from market dema...