"My wife and I are very pleased with the new furnace, AC, water heater and humidifier. It was a great thing to watch a group of men work as a team. You don't see that very much any more. They answered all my questions and then some. The company as a whole should receive a commendation for its professionalism and workmanship. Thanks again. It is a pleasure to work with such a great company."
Thomas & Michelle - Galloway
"My wife and I wanted to take a minute to thank you for all your help in getting our air conditioner replaced & running. You and your staff were so polite and respectful, just overall a very professional group. We can't thank you enough for your promptness and efficiency in getting our situation taken care of. We will pass our praises to all our friends. Thanks again."
Jon & Jes - Columbus
"Thanks so much for your help and expertise in getting our heating & cooling system installed. Roy and I are very pleased with the Trane system, AC and the water heater. Adam & Jason did a great job installing the AC, furnace and water heater. On a very hot day, they had the AC unit up and running by early afternoon. It was a pleasure to work with them. They took time to explain how each unit works and answered our questions. We will definitely recommend Hetter to our friends and neighbors. Thanks again."
Roy & Helen - Grove City
"Arragone & Joe just left my house after installing a new water heater. I am very pleased with both techs. They are very polite, neat & efficient. They are a credit to you & your company. Thanks for the quick response to my problem. I called at 8:10 this morning and I already have warm water."
Bert - Worthington
"Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."
Bob - Upper Arlington
"This past week a 3 man team from your company installed a new furnace and A/C at my home.
I was greatly impressed by their workmanship, courtesy and work ethic. They worked together as a smooth, united team.
Thanks for sending such a good team."
Lois - Whitehall
"We had used a company for servicing which was much larger and 45 minutes away. I never knew who was coming to service our equipment and wanted a closer, smaller company. Hetter Heating & Cooling fulfills this need - their installation process and personnel was outstanding and I am about to contact them again for an estimate on our second furnace and air conditioner."
Joyce - Upper Arlington
"We are extremely happy with our new Trane heating and cooling system that was installed last week. Everyone involved in the installation was friendly, courteous and professional. They took the time to answer our questions and were more than willing to make sure we were satisfied. We would highly recommend Hetter Heating & Cooling. It was a real pleasure to do business with you. Thank you!"
Doug - Clintonville
"Really can't say enough. I brought four HVAC companies into my home for estimates on replacing my old furnace (and potentially adding AC). The initial phone call to your company to set up an appointment was pleasant and brief. The Hetter visit was the most productive, thorough and professional of the four. Pricing options were presented and the most appropriately sized furnace was verified, all without pushing a sale. Once my decision was made to have Hetter take the job, the installation was started within days. Adam & Walt were the technicians. They were pleasant, professional and it was obvious that they not only liked their job, but were very good at it. I felt like they did their work in my home in the same way they would have done it in their own homes. Overall pricing was absolutely comparable, but the confidence and stellar service was definitely the reason for my selection of Hetter Heating & Cooling. Would recommend your company in a heart beat and hopefully will have the chance to do so."
Julie - Clintonville
"I want to thank Hetter Heating & Cooling for the positive experience I had over the weekend. Chuck graciously interupted his family activities on Sunday to come and diagnose the terminal status of my old unit and fixed it so I'd be cool the remainder of the day.
He returned Monday with Danny to install my new Trane A/C. I found both to be very courteous and extremely focused on the details of their work. I could cite several instances where I noticed "quality traits" that I don't see just anywhere. From Danny excusing himself to go back outside to move the old unit to the truck and pre-place the new unit because he was concerned about killing the grass if the units sat too long while they worked inside, to Chuck's meticulous manner in sealing around the furnace when the job was done so it would look good, this team was simply excellent.
It's clear to see why Hetter has won so many service awards. I won't hesitate to call for myself, or refer you to others, when your services are needed."
Mike - Canal Winchester
"Thanks so much for your professional efforts and, again, of the three companies I have contacted, I am very pleased with my choice to call Hetter. Please let Chuck (and Chuck's direct report) know what a professional first impression of the company he made on this customer. Also, I will definitely save you a mimosa seedling as they establish their roots over the next two months."
Debra - Clintonville
"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."
Loretta - Worthington
"Thank you. It was a pleasure doing business with you. I have rated you and Hetter tops on the Trane survey."
Leroy - Dublin
"Brian was very helpful, showed me the part that went bad, and explained to me why. Thank you for getting to my house so quickly."
Marie - Clintonville
"I want to let you know how much I'm enjoying my new heating system - especially this week. We're toasty warm and I no longer feel like we have a cash-fired furnace! Thanks again. It was the least painful $7600 I ever spent."
Shelley - Clintonville
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fourteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Two Hetter service technicians reach company milestones
Two of Hetter's most talented & trusted service technicians reached milestones this year. 2015 marks fifteen years with Hetter for James Jack; ten years with Hetter for Lance Burgess. They are two of the reasons why Hetter not only continues to win customer service awards year after year, but continues to grow in an unpredictable market. In the words of our customer Phil from Powell "it has been worth every penny working with your company in the last year. James was thorough and found the problem and fixed it," he said. We realize in a nutshell that's what customers expect. James is thorough and gives it to you straight. He is our Go To guy on a lot of the more perplexing service issues we come across. The kinder & gentler version of James is Lance. "Lance makes sure that I understand if t...
Expect your electric bill to go up this summer
AEP Ohio has been on a path the past several years to sell off its power plants and become a middle man distributor that delivers electricity to you. The plan - which is expected to be complete this summer - is to allow AEP Ohio customers to seek the lowest price in an open market from electric suppliers who compete against each other through periodic auctions. These auctions are overseen by the PUCO. How does that affect your bill? In the long run, the natural conclusion would be this is good for the consumer...and it hopefully will be. In the short run, however, your electric bill is still up. Why? Since AEP Ohio is now a distributor of electricity and not a supplier, off-peak discounts have been discontinued as has special rates for customers who use less kilowatt-hours than a specified...