"Just a follow-up from the work you guys did for us back in April. We love the new Trane system you put in. Our house has never been so comfortable. That new system can really move air and it keeps even our split level upstairs comfortable. We have also seen significant energy bill savings (even though the summer has been cool it is still obvious the system has helped). So, thanks again for recommending a great system."
John - Worthington
"We wanted to thank all of the people at Hetter Heating & Cooling for all of their help with the purchase and installation of our new furnace. Purchasing our new furnace from Hetter Heating & Cooling has been one of the best decisions we have ever made!!! To say that Hetter went above and beyond doesn't seem to do justice to the added benefits of working with Hetter. We love our new furnace and Humidifier! We really appreciate the additional information about the energy audits that Hetter provided to us. We had the energy audits performed by Columbia Gas and American Electric Power. We implemented the recommendations from the energy audits and we were eligible for rebates that covered all of the improvements. After installing the furnace and completing the energy audits, our electric costs have reduced by 30-40% from the previous year!"
Jim & Patti - Westerville
"We had used a company for servicing which was much larger and 45 minutes away. I never knew who was coming to service our equipment and wanted a closer, smaller company. Hetter Heating & Cooling fulfills this need - their installation process and personnel was outstanding and I am about to contact them again for an estimate on our second furnace and air conditioner."
Joyce - Upper Arlington
"Jeff & I wanted to personally thank you for the way you took care of our recent problem with our Trane air conditioner. We were so thrilled with the efficiency in which you handled the problem with the compressor and for replacing this under warranty. We just wanted to let you know that we appreciate this so much. We didn't want this to go unnoticed. We also wanted to thank you for the wonderful employees that work at Hetter Heating & Air Conditioning. James has been out many times to our house and is always very pleasant, knowledgeable, efficient, friendly and prompt. Again, thank you for prioritizing customer service and valuing us as loyal customers. We will continue to sing your praises and refer as many clients to you as possible. Hope this letter finds you and your family doing well and enjoying this summer."
Amy & Jeff - Westerville
"Thank you. It was a pleasure doing business with you. I have rated you and Hetter tops on the Trane survey."
Leroy - Dublin
"It's a pleasure to let you know how pleased we are with your work in installing our new heating/air conditioning system. We were not looking forward to shopping for this kind of home improvement. You gave us solid, well-informed advice on what would work best. With your help we could choose a furnace that was adequate, but not more than needed. Ann particularly appreciates that you pointed us to an air conditioner that is remarkably quiet. After talking with you, the choice of contractor seemed easy. The installation was pretty much stress-free for us. The crew came on time, and their competence and concentration was a joy to see. They are all professionals who take obvious pride at being good at what they do. They have a healthy respect for their medium - natural gas - which was very reassuring. Finally, we want to give an unqualified recommendation to Hetter Heating & Cooling. The entire transaction was a pleasure, even through writing a check for services that were eminently reasonably-priced. Thanks to all of you."
Ann & John - Clintonville
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
Jim & Linda - Worthington
"The folks at Trane:
All the research that I did in comparing HVAC systems (Carrier, Bryant, etc) it seemed like other companies would compare themselves to Trane....There are alot of companies in the Columbus, Ohio area that sell Trane. I was very fortunate to find a company that did a great job! That company was Hetter Heating & Cooling...Please note that I do not often participate in consumer surveys but I felt it was important to let you know the integrity and high STANDARDS this company has set for itself and to let you know that you are well represented by a company like Hetter Heating & Cooling."
Chief Master Sgt. Steve - Galloway
"Our thanks to Wally, Jason and Rick for their installation of our Trane high efficiency heating & cooling system. We are very pleased with the quality of their work. They did an excellent job in the layout and design of our new system to effectively and efficiently use the space previously occupied by our old system. Their integration of the new equipment with the existing supply air plenum and ductwork is a work of art. Thanks for a job well done!"
Durbin Family - Clintonville
"I would like to thank you for responding so promptly regarding the plenum and other related concerns. I would also like to mention that Jason, who did the work in the crawl space for us, carefully explained everything to me and to my daughter about what needed done and why. Technicians such as Jason and your availability and care for your customers are what makes the fine repuatation that this company has. I always feel that I can trust in the quality of workmanship and customer service that Hetter provides. Your company was highly recommended to me and I can understand why. I will recommend you to others in the future."
Loretta - Worthington
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
Jessica - West side
"We have always been pleased with the technicians at Hetter - they're friendly, prompt, efficient and very capable."
Don & JoAnn - Worthington
"I want to let you know how much I'm enjoying my new heating system - especially this week. We're toasty warm and I no longer feel like we have a cash-fired furnace! Thanks again. It was the least painful $7600 I ever spent."
Shelley - Clintonville
"We are extremely happy with our new Trane heating and cooling system that was installed last week. Everyone involved in the installation was friendly, courteous and professional. They took the time to answer our questions and were more than willing to make sure we were satisfied. We would highly recommend Hetter Heating & Cooling. It was a real pleasure to do business with you. Thank you!"
Doug - Clintonville
"My wife and I just wanted to tell you how happy we are with the new Trane heating and cooling system that you installed at our house recently. We were impressed with the high level of professionalism that your employees displayed and we are very happy with the quality and value of the Trane products. We will not hesitate to recommend you to anyone needing your services. It is very clear why Angie's List has given you such high marks for eight consecutive years."
George & Jane - Upper Arlington
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Honeywell VisionPro 8000 thermostat can help your second floor
Our industry is in the midst of a wild thermostat roll-out phase that has been going on now for at least three years. As a consumer, too many options can be confusing. It really comes down to what you are looking for. If you have a problem with your second floor getting too hot or too cold in the middle of the night, installing the Honeywell VisionPro 8000 thermostat with a portable comfort control (hand held remote) is a relatively inexpensive way to help mitigate that isuue. Honeywell recently upgraded its VisionPro 8000 which can now include a portable comfort control that actually senses the temperature of the room it is in. This same thermostat also comes with year-round humidity control and can include remote access from your smartphone. For our fall VisionPro 8000 special, visit or ...
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