"We have been very pleased with your service and attention to detail and just your flexibility and willingness to work with us. Adam & Rick did a great job, were very friendly, and did not hesitate to offer information and explain what they were doing. I can honestly say this has been one of, if not the best contracting experiences we have had. We will not hesitate to recommend your company to our friends and neighbors."
Scott - Powell
"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
Barbara - Clintonville
"My wife and I are very pleased with the new furnace, AC, water heater and humidifier. It was a great thing to watch a group of men work as a team. You don't see that very much any more. They answered all my questions and then some. The company as a whole should receive a commendation for its professionalism and workmanship. Thanks again. It is a pleasure to work with such a great company."
Thomas & Michelle - Galloway
"OUTSTANDING! The installation of our new Trane furnace and air conditioning system is complete and it's a great job! As promised, the crew showed up on-time...they were careful with our floors, doors and walls...and the installation was a first rate job. I'm sure no one, no other company, could have done better. From the beginning, this was a tremendous experience. Everyone I talked with was courteous, helpful and honest. Thanks again, for the great job and the great service."
John - Upper Arlington
"Rick & John were well trained by their father, who was a friend of ours and serviced our appliances for us. They followed in his footsteps of doing the best service possible at a fair price. The installers were very nice and friendly also. The did their jobs very well and finished all work neatly. They knew their work well and the finished installation showed this. Great crew !"
Ed - Hilliard
"Just wanted to take an opportunity to thank you and everyone else for the job that was done on the furnace & AC install. Every single person involved was extremely professional from the plumber you recommended to the installation guys that showed up. This has been by far our best customer service experience since moving to Ohio. Please thank everyone for us and keep up the great work and we'll certainly tell all our neighbors/co-workers what a great job you all did."
Jason - Columbus
"I just returned from out of town and am catching up on e-mails. I was very happy with the way Hetter performed the installation - they were very considerate, and did a clean, neat job. Rick followed up with calls, and the furnace has been very efficient. I even noticed a decrease in my electric bill. As for the AC, Hetter came out over a week ago to test the system and make sure it was ready for the summer. It seemed quiet to me. If you choose Hetter, I hope you enjoy your experience with them, as well as their Trane product, as much as I do."
Rose - Dublin
"....I also want to compliment you and your organization for doing such a fine job selling and installing the Trane A/C unit at my house. I will heartily recommend you and your team to any prospective customer that you may run across."
Steve - Powell
"I just wanted to send you a quick note thanking you for a job well done. We can really tell a difference with the new furnace, more comfortable and less noise. Also, I just wanted to say that your installer Matt was quite professional and very conscientious. It is always nice to deal with professionals who do what they say they are going to do, and do it right the first time. Thanks again."
Jim & Linda - Worthington
"Thanks again for sending a very capable technician to our home. James was thorough and found the problem and fixed it. It's been worth every penny working with your company the last year. Thanks again."
Phil - Powell
"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."
Dorene - Worthington
"Really can't say enough. I brought four HVAC companies into my home for estimates on replacing my old furnace (and potentially adding AC). The initial phone call to your company to set up an appointment was pleasant and brief. The Hetter visit was the most productive, thorough and professional of the four. Pricing options were presented and the most appropriately sized furnace was verified, all without pushing a sale. Once my decision was made to have Hetter take the job, the installation was started within days. Adam & Walt were the technicians. They were pleasant, professional and it was obvious that they not only liked their job, but were very good at it. I felt like they did their work in my home in the same way they would have done it in their own homes. Overall pricing was absolutely comparable, but the confidence and stellar service was definitely the reason for my selection of Hetter Heating & Cooling. Would recommend your company in a heart beat and hopefully will have the chance to do so."
Julie - Clintonville
"We wanted to thank all of the people at Hetter Heating & Cooling for all of their help with the purchase and installation of our new furnace. Purchasing our new furnace from Hetter Heating & Cooling has been one of the best decisions we have ever made!!! To say that Hetter went above and beyond doesn't seem to do justice to the added benefits of working with Hetter. We love our new furnace and Humidifier! We really appreciate the additional information about the energy audits that Hetter provided to us. We had the energy audits performed by Columbia Gas and American Electric Power. We implemented the recommendations from the energy audits and we were eligible for rebates that covered all of the improvements. After installing the furnace and completing the energy audits, our electric costs have reduced by 30-40% from the previous year!"
Jim & Patti - Westerville
"I am sending this e-mail to Hetter Heating to let you know that I was once again impressed with the way the company conducts business. The technician that came to our house today was Chuck. Chuck was very professional and courteous. He conducted a fall check up on my furnace. He cleaned the flame sensor and burners, checked the manifold gas pressure, checked the amps on the inducer motor, checked the blower motor amps, and made sure the Aprilaire humidifier was working properly. He even answered a few of my questions on my dual gas water heating tanks. I cannot compliment Chuck and Hetter Heating enough! I truly appreciate the wonderful service, your outstanding employees, and I especially appreciate the honesty with which you conduct business. Today's experience gives me great confidence in Hetter Heating - I will definitely continue to use your services and will be recommending you to all my friends and neighbors."
Fred - Dublin
"Our thanks to Wally, Jason & Rick for their installation of our Trane high efficiency heating and cooling system. We are very pleased with the quality of their work. They did an excellent job in the layout and design of our new system to effectively and efficiently use the space previously occupied by our old system. Their integration of the new equipment with the existing supply air plenum and ductwork is a work of art. Thanks for a job well done!"
Jean - Clintonville
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last twelve years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Sweeping changes to affect entire water heater industry coming in 2015
The United States Department of Energy has mandated new & higher energy efficiency ratings on virtually all residential gas, electric, oil & tankless water heaters, completely altering the water heater landscape. These mandates will impact how water heaters are designed, manufactured, distributed and installed. For consumers - the size, especially the diameter of gas water heaters, will increase. This means a significant increase in price for those looking to replace their water heater next year. To accommodate the production of 2015 compliant products, Bradford White is currently in the midst of their largest plant expansion in company history which includes the installation of the most advanced manufacturing equipment. Due to the mandates, gas water heaters may require additional insulat...
Trane introduces its variable speed air conditioner
Trane is not usually the first to market with new technology; however their reputation for what customers really want - reliability - is second to none. This past fall Trane unveiled its new TruComfort line of variable speed air conditioners and heat pumps - the XV20i. This state-of-the-art system delivers precise and efficient comfort by running its compressor at the exact speed needed to keep your home at the ideal temperature, no matter what the conditions are outside. The operating range of the XV20i is greater than that of its competition which means superior humidity removal. Its price is substantially better as well. Trane knows variable speed. They were the first to introduce variable speed in furnaces in the mid 80s. Putting variable speed in the outdoor unit grew from market dema...