"My name is Sandra C. and I had a real problem with my air conditioner in my home on June 30. I had another company come into my home and in 90 degree heat they put a unit in my home. I wasn't very happy with it as it never cooled my home. My son came home from out of town and he called them to come fix it. After three days with men coming to my home he told them to come and remove the unit. They did a very bad job. He called Trane and we got your company. I can't praise your men enough. They were very professional and very nice. They promised myself and my family we'd be happy with the service and this is to let your company know just how right they were. I'd like to say THANK YOU to Walt and Kevin. They were GREAT. I will recommend your company to all my friends. Again I say GOD BLESS YOU ALL."
Sandra - East side
"It's a pleasure to let you know how pleased we are with your work in installing our new heating/air conditioning system. We were not looking forward to shopping for this kind of home improvement. You gave us solid, well-informed advice on what would work best. With your help we could choose a furnace that was adequate, but not more than needed. Ann particularly appreciates that you pointed us to an air conditioner that is remarkably quiet. After talking with you, the choice of contractor seemed easy. The installation was pretty much stress-free for us. The crew came on time, and their competence and concentration was a joy to see. They are all professionals who take obvious pride at being good at what they do. They have a healthy respect for their medium - natural gas - which was very reassuring. Finally, we want to give an unqualified recommendation to Hetter Heating & Cooling. The entire transaction was a pleasure, even through writing a check for services that were eminently reasonably-priced. Thanks to all of you."
Ann & John - Clintonville
"I just wanted to let you know the great job Hetter Heating & Cooling did installing my new Trane furnace and air conditioner. Thank you for taking the time to vist me twice in my home and to answer all my questions prior to installation, including coming up with a solution for the hot water tank so that it was up to code. I also appreciate the thorough job that Matt and Walt did in actually installing the furnace and air conditioner. The fellows discovered some problems with the original ductwork and literally put in extra hours to correct the situation so that everything was up to code and the new furnace would work efficiently. They were neat and did a great job of cleanup afterwards. They were also mannerly, and I had no qualms about leaving my 80 years + mother in the house with them while they worked when I had to run some errands. Even my husband, who is a man of few words, was impressed with their work. As a homeowner, I only wish there were more companies out there like Hetter Heating & Cooling."
Leslye - West side
"I wanted to write to express how impressed I was by the two men that installed my new furnace and air conditioner. They were quiet, efficient, hard working and willing to answer my questions. Everything was cleaned up when they left after explaining how the system worked, how to operate the humidifier and the thermostat. I felt your company had a fair price and also gave me the information needed to make an informed decision without being high pressured to sell me your deal. Kevin was accessible at any time to answer all questions by phone or email. I will definitely recommend your company."
Barbara - Clintonville
"All went very well with the installation. Your two service technicians were professional and asked first before placement of any equipment. They explained what they were going to do before any action took place. Overall, I am very pleased with Hetter and would recommend you to neighbors and friends."
Greg - Dublin
"My wife and I wanted to take a minute to thank you for all your help in getting our air conditioner replaced & running. You and your staff were so polite and respectful, just overall a very professional group. We can't thank you enough for your promptness and efficiency in getting our situation taken care of. We will pass our praises to all our friends. Thanks again."
Jon & Jes - Columbus
"Dear Hetter Heating,
This Saturday morning I woke up to a 58 degree house. I went downstairs to find my heater not working. I currently have a wife that is 9 months pregnant so having a comfortable house is VERY important. I went to the Trane website to see who could assist with my heating issue. I called the three companies…to help (which) were the first three listed on the site. Every single company told me they would take down my information and let a technician know there was a potential job. I thought this was a sufficient effort to get immediate service. Two hours later, with no phone calls from anyone, I called Hetter Heating. A representative named Mike took my call. He assured me that he could have someone to my house within two hours. This was exactly the kind of service I wanted and desperately needed. When the technician arrived (Jason) he was professional and efficient and most importantly he got the furnace working in less than 45 minutes. I hope this e-mail reaches your CEO. Your competition is failing and I will be a Hetter Heating customer for life."
Keith - Westerville
"We are very glad to inform you of this highly complimentary letter from one of your consumers. It was very refreshing to receive it since about 99% of our mail deals with complaints on companies. Thank you so much for the favorable experience given to this consumer."
Kathy - Better Business Bureau
"As I relax in my toasty warm home, I am reminded of you and the installers at Hetter. I decided to send you a quick note of thanks and the awesome installers Jason & Leonard. I am soooo happy with my new Tempstar furnace. How lucky of me to stumble onto Hetter!! When I contacted you I was in the infancy of furnace shopping, who knew 2 days later Jason & Leonard would be installing my new furnace! You were so professional and knowledgeable as to what I needed (and I don't have much faith in sales people). You redeemed the sales profession to me and your installers - WOW!!! I should have been recording every word Jason spoke! The guy is brilliant. I told him I hoped he would be returning to install my central air this summer. You know, I still run to the basement just to look at my new furnace! Crazy right?? Anyway, I sing your praises and will use Hetter for my A/C this summer and will pass on to my social circle what a great, great company you are. Thank you again so very much. I wish Hetter all the success possible!"
Joy - Galloway
"Jeff & I wanted to personally thank you for the way you took care of our recent problem with our Trane air conditioner. We were so thrilled with the efficiency in which you handled the problem with the compressor and for replacing this under warranty. We just wanted to let you know that we appreciate this so much. We didn't want this to go unnoticed. We also wanted to thank you for the wonderful employees that work at Hetter Heating & Air Conditioning. James has been out many times to our house and is always very pleasant, knowledgeable, efficient, friendly and prompt. Again, thank you for prioritizing customer service and valuing us as loyal customers. We will continue to sing your praises and refer as many clients to you as possible. Hope this letter finds you and your family doing well and enjoying this summer."
Amy & Jeff - Westerville
"Hetter always sends quality people that are polite, knowledgeable, and quick. The only way I would look for another HVAC company would be if they went out of business."
Bob - Upper Arlington
"Just wanted to let you know that I was very pleased with they guys that came and installed our AC. Professioanl, personable, lovely. Will certainly refer your company."
Dorene - Worthington
"Just wanted to take an opportunity to thank you and everyone else for the job that was done on the furnace & AC install. Every single person involved was extremely professional from the plumber you recommended to the installation guys that showed up. This has been by far our best customer service experience since moving to Ohio. Please thank everyone for us and keep up the great work and we'll certainly tell all our neighbors/co-workers what a great job you all did."
Jason - Columbus
"Rick & Jerod did a fantastic job today. I was so impressed with everything. They were courteous, knowledgeable and very hard working. The attention to detail from protecting my carpeting to installing the furnace with all of it's challenges, is very much appreciated. I will definitely be recommending your company. "
Gretchen - Worthington
"Thank you for all your help. You and your team at Hetter Heating & Cooling did a fantastic job. Thank you for installing the new furnace and central air on such short notice. It was just in time for the winter weather. The furnace is so quiet and I am so warm, I love it !"
Jessica - West side
SATISFACTION: We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBBâ€™s Torch Award for business ethics. We have won the Angieâ€™s List Super Service Award the last fourteen years in a row. Please check our record. How many companies â€” honestly â€” will ask you to do that? We are committed - with every installation, every service run and every phone call â€” to your complete satisfaction.
VALUE: At Hetter, we know consumers today are expecting quality work and peace of mind at a fair price. Nothing less. We look at you - our customer - fundamentally differently than our competition. We want you as a life long customer. We want you to be part of our family.
COMFORT: Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, weâ€™ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.
WORKMANSHIP: Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. Hetter offers seven NATE certified service & installation technicians. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.
SERVICE: We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.
Federal tax credits are back for qualifying equipment
The US Department of Energy has renewed the federal tax credit for the installation of qualifying HVAC equipment through December 31, 2016. The DOE has even gone so far as to make the credit - up to $500 - retroactive to January 1, 2015. Gas furnaces installed in 2015 or to be installed in 2016 that attain 95% AFUE or above qualify as do air conditioners & heat pumps that reach - for ACs - 16 SEER and 13 EER and - for heat pumps - 15 SEER, 8.5 HSPF & 12.5 EER. This is a limited lifetime benefit so if you have done any home improvements in the past (insulation, windows, etc) and used this tax credit you are not eligible. The breakdown is as follows: qualifying gas furnaces - $150; advanced circulating fans - $50; air conditioners & heat pumps - $300. If you have any questions, please feel f...
Two Hetter service technicians reach company milestones
Two of Hetter's most talented & trusted service technicians reached milestones this year. 2015 marks fifteen years with Hetter for James Jack; ten years with Hetter for Lance Burgess. They are two of the reasons why Hetter not only continues to win customer service awards year after year, but continues to grow in an unpredictable market. In the words of our customer Phil from Powell "it has been worth every penny working with your company in the last year. James was thorough and found the problem and fixed it," he said. We realize in a nutshell that's what customers expect. James is thorough and gives it to you straight. He is our Go To guy on a lot of the more perplexing service issues we come across. The kinder & gentler version of James is Lance. "Lance makes sure that I understand if t...